Return Policy: All returns must be pre-authorized - positively no returns will be accepted without prior authorization. At such time an authorized return label will be provided with an RMA# (Return Merchandise Authorization Number)
All returns must have the following information in order for the return to be processed*:

1 Account number and billing name
2 Copy of packing slip for merchandise that was shipped
3 Reason for return
4 Return authorization label, with RMA#, must be outside of box

*All packages that are returned without pre-authorization label info and no RMA# will be refused and returned to sender COD

Cancellation/Return Policy: If, for any reason, you must cancel/return your order...

Cancellations Prior to shipment: 100% refund of payment or deposit

Cancellations Up to 7 Days After Shipment: 75% refund of payment once we have received unused returns in their original, unopened packaging. Returns MUST have return-shipping receipt dated within 7 business days of cancellation date for refund

***NO refunds for deposits on Custom Orders or Custom Designs***

Cancellations/Returns 8 - 21 Days After Shipment: 50% refund of payment once we have received unused returns in their original packaging. Returns MUST have return-shipping receipt dated within 7 business days of cancellation date for refund

Absolutely NO cancellations/returns or refunds after 21 Days from shipment

Buyer pays all shipping fees